Childcare Provider Burton Upon Trent

Developing Partnerships with Parents and Carers

We actively encourage 3-way communication between practitioners, parents and children and were complimented on the way we work together in our last Ofsted report.

We ask parents help us to help the children by letting us know about any special needs / circumstances as and when they arise. We, in turn, will be able to tell you how and what your child has done during the day, any Wow moments or achievements and of any problems that occur during their time here. We aim to have consistency of staff, in order that you can be confident that any trends / changes in any aspect of your childs behaviour / development will be noted promptly and discussed with you as and when necessary. We are here to support parents as well as their children.

Thank you to your team once again for the excellent childcare you provided.

– Parent

Children are warmly welcomed and staff exchange key updates with parents.
We support smooth goodbyes and offer comfort if any child feels unsettled.

Each child settles differently, and we adjust to meet their needs. Parents are welcome to call and check in at any time.

Supervisors and Proprietors are always available to listen and support. Private meetings are offered, and Ofsted contact is available if needed.

Health & Well-being

Parents' Health & Well-being

Whilst our focus is understandably on the health & well-being of the children in our care, we feel that taking a holistic approach and caring for the whole family is just as important. We are here to support parents just as much as the children and offer the same nurturing environment we foster for the children to parents and carers too. We have a meeting room for private discussions if needed and are happy to listen and help with advice and support when necessary or requested.

If parents have concerns or issues we are unable to help with directly, we can signpost them to other agencies that may offer what they need and support them in gaining access to these services.

Our policies and procedures reflect our commitment to treating every child as an individual and are available for review in the Reception Area. We offer a flexible settling-in process to support both children and parents, whether through trial sessions or immediate starts. Parents are encouraged to check in throughout the day for reassurance. We maintain an open-door policy, with Unit Supervisors and Proprietors available for discussions, and a private meeting room for confidential concerns. If any issues arise, we encourage parents to communicate with us so they can be resolved, with further steps available through our complaints procedure or Ofsted if necessary.

The Team

Qualified and Caring Team

Our team of dedicated professionals is a credit to the nursery and supports our goal of providing top quality childcare in a happy, friendly atmosphere.

The overwhelming majority of staff are already qualified to NVQ3 level. Several members of our team have achieved their Foundation Degrees and others are currently working towards it. We actively encourage vocational training and courses throughout the year for all staff members. We try to ensure a wide age range of adults working with the children, giving the children a variety of different experiences and role model figures!

All staff are trained in paediatric first aid, food safety (Level 2), and safeguarding to ensure children's safety and well-being.

Staff Training

We have a dedicated team with low staff turnover, with some practitioners working at the nursery for over 10 years. Many return after maternity leave or following student placements, apprenticeships, or temporary contracts.

Experienced Team

Our staff work full or part-time to provide stability for children and parents. Part-time staff cover absences, ensuring familiar faces are always present. We do not use agency staff.

Consistency & Familiarity

All staff undergo a DBS enhanced disclosure and provide four references (at least two professional). Work experience students are limited to one per room and supervised at all times.

Recruitment & Safety

Each child has a designated key person who serves as their primary caregiver, maintains developmental records, and plans activities tailored to their needs. Parents can access records or arrange progress meetings anytime.

Safety & Security

We prioritize your child’s security and well-being with strict access controls, supervision, and regular safety checks. Healthy habits are encouraged through nutrition, hygiene, and physical activities, while inclusivity and positive behavior are fostered through praise and parental collaboration. All policies are available in the Reception Area for review.

Meals & Nutrition

Food and nutrition are essential for children’s development, and mealtimes are used as learning opportunities. We provide freshly prepared, nutritious meals with no processed foods, encouraging good table manners and healthy eating habits. Special dietary needs are accommodated, and drinking water is available throughout the day.

Sickness and Illness

Parents should keep their child at home if they are unwell or have an infectious illness. If a child becomes sick at nursery, we will contact parents and provide comfort. We follow health guidelines on exclusions and reserve the right to refuse entry to anyone unwell. Specialists are welcome by prior arrangement, ensuring the best care for each child.